- Guest asks · Guest messaging
Is the pool still open tonight?
- VIVI responds · Approved amenity hours
Yes—it is open until 9 PM. Towels are available on the pool deck.
- Grounded in · Property knowledge
The guest receives a consistent answer in the channel they already use.
Your team freedto do what they do best
AI solutions for true hospitality
Built on decades of luxury resort operations, VIVI meets your guests by voice, WhatsApp, or text, always from your approved knowledge. Your team stays free to focus on the guest in front of them.
Hear VIVI answer a live call+1 866 990 4121Resort Guest Services demo.
- Channels
- Phone, messaging, chat, WhatsApp, and Microsoft Teams
- Custom Built
- Draws knowledge from your website, FAQ docs, SOPs, training manuals
- Systems
- POS, PMS, CRM, CenRes, HR Tools
Walkthrough
See how VIVI answers across guest and team conversations.
Choose a hospitality scenario. The walkthrough shows what VIVI hears, which approved source supports the response, and what the guest or teammate receives.
Discuss this use caseLive demo
Hear VIVI handle a real hospitality call.
Call the Resort Guest Services demo and have a conversation with a live VIVI Phone agent before you meet with our team.
Call the demo agent
Resort Guest Services demo+1 866 990 4121
This is a public demonstration. Please do not share reservation details or other personal information. Standard carrier rates may apply.
Advisory process
A measured path from the first workshop to wider rollout.
VIVI’s advisory process keeps operational priorities, implementation, evaluation, and improvement in one accountable journey.
- 01
Assess
Prioritize the requests, knowledge, systems, and success measures that matter.
- 02
Build
Configure channels, integrations, approved knowledge, and brand behavior.
- 03
Deploy
Evaluate performance, begin with a targeted pilot, and expand with confidence.
- 04
Measure
Track answer quality and usage, then refine knowledge and prompts.
The platform
One platform across conversations, knowledge, and systems.
VIVI meets guests and teams in familiar channels, uses the content and rules you approve, and integrates with selected hospitality and enterprise systems.
Guests and teams ask via
- Phone
- SMS
- Web chat
- Microsoft Teams
VIVI answers fromVIVIApproved property content, standard operating procedures, and business rules
Requests are completed in
- PMS
- POS
- CRM
- Service and HR systems
Oracle OPERA Cloud / OHIP
Stayntouch
Mews
Cloudbeds
Agilysys (Versa, Stay)
Infor HMS
Maestro
Springer Miller Systems
Track (TrackSuite)
Guesty
Streamline- Oracle MICROS Simphony
Toast- Agilysys InfoGenesis
Aloha
Lightspeed
Silverware
Book4Time
Zenoti
SpaSoft
Commerce7
Resy
OpenTable
SevenRooms
Ventrata
Alice (Alice by Actabl)
HotSOS
Knowcross
Breezeway
Optii
SnapFix
Trackmyshuttle
Five9
Revinate
Medallia (with Zingle)
Twilio
Amazon Connect
Mitel
Cisco (Webex Calling)
Avaya
Data commitments
The same care extends to customer data.
VIVI’s published data commitments give technology and operations teams a clear basis for the next conversation.
Read VIVI’s data commitments- Ownership
- Conversational data remains customer-owned.
- Protection
- Customer data is encrypted in transit and at rest.
- Access
- Internal access is controlled and limited.
Next step
Start with the questions your guests and team ask most.
Meet with a VIVI advisor to map the channels, approved knowledge, and integrations that support each answer.