A measured path from AI questions to working hospitality agents.
VIVI works with operations and technology teams to prioritize the right use cases, prepare approved knowledge, connect existing systems, and evaluate each rollout.
Build around the work your guests and teams already need done.
Advisory connects operational priorities with the knowledge, channels, systems, and measures behind a dependable deployment.
- 01
Operational priorities first
- 02
Fit with existing systems
- 03
Approved knowledge and rules
- 04
Measured rollout
One accountable journey, from first workshop to wider rollout.
01
Assess
- Knowledge readiness
- Identify approved property content and SOPs
- Use case mapping
- Connect recurring requests to operational goals
- Prioritization
- Choose a focused first audience and request set
- Success measures
- Agree how the first deployment will be evaluated
02
Build
- Service-path design
- Document the current service path and boundaries
- System alignment
- Plan the channels and selected integrations
- Agent behavior
- Configure instructions, rules, and brand tone
- Knowledge setup
- Prepare the approved sources behind each answer
03
Deploy
- Implementation and testing
- Evaluate the configured experience
- Targeted pilot
- Begin with the agreed audience and use case
- Feedback & iteration
- Improve responses through stakeholder feedback
- Wider rollout
- Expand only after the pilot earns confidence
04
Measure
- Usage review
- Understand where and how the agent is being used
- Quality evaluation
- Review answers against the agreed measures
- Optimization
- Refine knowledge, prompts, and operating guidance
- Roadmap alignment
- Plan the next highest-value improvements