Technical support
Give guests and teams a clearer path to approved support answers.
VIVI can make support knowledge available through familiar conversation channels, while your team defines the sources, rules, and moments that still need a person.
Where to begin
Start with the questions that interrupt the operation most.
A focused support agent begins with a defined audience, approved sources, and clear boundaries for what VIVI answers and what remains with the team.
- 01
Repetitive questions pull hospitality and support teams away from work that needs a person.
- 02
Approved answers are often spread across manuals, policies, SOPs, and property systems.
- 03
A request can lose useful context when it moves from a conversation to a team member.
How VIVI supports the team
Make the known answer easier to reach.
Use approved support knowledge
Ground responses in the manuals, policies, procedures, and content you select.
Meet people in familiar channels
Make the same source material available through configured voice and text experiences.
Define clear boundaries
Set the questions VIVI should answer and the moments that should remain with staff.
Evaluate and improve
Review answer quality and usage, then refine knowledge and instructions over time.
Designed for accountable rollout
Knowledge, boundaries, and evaluation stay visible.
VIVI uses the content and rules you approve. Teams can evaluate answer quality and refine knowledge and prompts as the deployment develops.
Approved sources
Begin with the manuals, policies, procedures, and property content your team maintains.
Measured improvement
Review answer quality and usage, then refine the knowledge and instructions behind it.
A practical path
Expand only after the first use case earns trust.
- 01Prioritize one high-volume support question set.
- 02Define approved sources and the limits of the agent.
- 03Evaluate the pilot before adding audiences or channels.
Talk through the use case
Map the support questions, knowledge, and handoff points with Lance.
The calendar below is the direct booking path for a VIVI advisor conversation.